Support / Reliability
How we keep Bokeping running
The availability we hold ourselves to, and what we do the moment something breaks.
Something not working right now?
This page describes our commitments; it isn’t a live monitor. If Bokeping isn’t behaving,tell usand a person will look into it.
Availability targets
What we aim for, piece by piece
| Component | Availability target |
|---|---|
| Web app | 99.9% |
| API | 99.9% |
| Bank feed sync | 99.5% |
| Invoice email delivery | 99.9% |
| Webhooks | 99.5% |
When something breaks
When something breaks, we tell you what happened.
A person checks
Report a problem and someone looks at it — not an automated all-clear.
We email whoever it touched
If your books were affected, you get a message — you shouldn't have to check a page to find out.
We say what changed
What happened, what it did to your data, and what we changed so it doesn't repeat.
Seeing a problem?
Tell us what you’re seeing and where. We’ll check, and if your books were affected we’ll follow up by email.
Ready to know your money?
Free plan, no card needed. Bring your QuickBooks or spreadsheet history, invite your accountant, and start reading your own books today.